The Challenge
Mail Metrics places significant importance on its environmental impact, the wider community and its responsibility to keep improving. Before working with CarbonQuota, the business had an existing view of its carbon baseline, but it did not yet have the level of rigour, confidence or technical depth needed to support its ambitions.
For Mail Metrics, this was about more than measurement. As a business-to-business organisation working with major clients, it needed carbon data that customers could trust. Clients were increasingly asking for data to support their own decarbonisation goals, and Mail Metrics wanted to provide information that was meaningful, credible and useful, not broad claims or unsupported figures.
The business needed a partner with specialist expertise who could help establish a more robust baseline, provide reliable Scope 1, 2 and 3 reporting, and support a stronger evidence base for environmental certifications, customer conversations and long-term reduction planning.
To be able to reduce our Scope 1 and 2 emissions by 85% was incredible. It’s a number that we know we can believe in, which is important to us, our clients and all our stakeholders.
Building a more rigorous carbon baseline
CarbonQuota worked with Mail Metrics to help the business gain a clearer, more accurate understanding of where it stood from a carbon perspective.
That foundation gave Mail Metrics the confidence to move from broad understanding to focused action. With a more robust baseline in place, the team could concentrate its time and resource on the areas where improvement would have the greatest impact.
The relationship has also helped Mail Metrics simplify the reporting process. CarbonQuota’s portal gives the team an easier way to upload data, review information and manage monthly updates, replacing a more manual process involving spreadsheets and disconnected data sources.
For David Walford, Director of Compliance at Mail Metrics, the value has been not only in the quality of the reporting, but in the way CarbonQuota works as a partner. The team responds proactively, constructively and collaboratively, helping Mail Metrics deliver what it needs without friction.
Results
The work has helped Mail Metrics make significant progress. Since its initial 2019 baseline, the business has reduced Scope 1 and 2 emissions by 85%.
Just as importantly, Mail Metrics has confidence in that number. It is a figure the business can stand behind with clients, colleagues and other stakeholders because it is based on a more credible and evidence-backed approach to carbon reporting.
CarbonQuota’s reports have also played an important role in supporting Mail Metrics’ environmental certifications and ratings. The carbon data has helped the business sustain and maintain relevant ISO standards and contributed to achieving EcoVadis gold, placing Mail Metrics in the top 5%.
This gives Mail Metrics stronger evidence to demonstrate that it understands its emissions, is making measurable progress and is taking carbon reduction seriously.
Working with CarbonQuota enables us to give our clients more confidence that we’re trustworthy, that our data is meaningful, and that we’re fully committed to reducing our impact on the environment.
Key Outcomes
- A more rigorous and credible carbon baseline
- 85% reduction in Scope 1 and 2 emissions from the 2019 baseline
- Greater confidence in carbon data for clients, stakeholders and internal teams
- Stronger evidence for ISO standards and EcoVadis submissions
- EcoVadis gold rating, placing Mail Metrics in the top 5%
- Reduced time spent on manual carbon calculations
- More internal resource focused on improvement and emissions reduction
- A simpler, more streamlined process through the CarbonQuota portal
- A stronger foundation for Mail Metrics’ net zero by 2040 target
It never feels like there’s any friction. It feels like two organisations working together. That kind of partnership is crucial to us.
A true partnership
One of the things that stands out for Mail Metrics is the quality of the working relationship with CarbonQuota.
David describes the experience as a genuine partnership: proactive, constructive and focused on helping Mail Metrics deliver what it needs. That matters because it reflects the same way Mail Metrics aims to work with its own clients.
The introduction of the CarbonQuota portal has added further value by making the process more fluid and efficient. Instead of relying on spreadsheets and disconnected files, Mail Metrics can now access its data, upload new information and manage reporting in a simpler way.
Looking ahead
Carbon emissions and the need to reduce them will only become more important for Mail Metrics and its clients.
The business has set an ambition to reach net zero by 2040. That is a significant challenge, but with a stronger foundation of data, clearer reporting and the right partner in place, Mail Metrics can make more informed decisions and keep moving towards its goals.
By continuing to work with CarbonQuota, Mail Metrics has the confidence that its carbon targets are tangible, measurable and supported by credible insight.
A true partnership! One of the things that stands out for Mail Metrics is the quality of the working relationship with CarbonQuota.
If your business needs faster, more credible carbon reporting, CarbonQuota can help you turn complex operational data into clear, actionable insight.
Contact our team to find out how CarbonQuota can support your carbon reporting and reduction goals.